RETURN AND REFUND POLICY
Last updated on June 30, 2023
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Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with it, you may return it to us for a full refund or store credits or exchange only. Please see below for more information on our return policy.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Definitions
For the purposes of this Policy:
● You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
● We (referred to as either,“The Company” "We" "Us" or "Our" in this, Agreement) refers to TASS, located at 01, block 09, Urbana II, Dubai, United Arab Emirates.
● Service refers to the Website.
● Website refers to the site accessible from https://tass.ae.
● Goods refer to the items offered for sale on the Service.
● Orders mean a request by You to purchase Goods from Us.
RETURNS
All returns must be postmarked within ten (10) days of delivery.
Please note: All items must be in new and unused condition, with all original tags, labels, and original packaging.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: support@tass.ae. You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time.
Please note that the video should be free of any cuts or edits from start to finish.
What are the cases in which I can return an item?
You can return an item for the following reasons:
● Received a damaged/defective product.
● Received the wrong product.
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
● If a request is initiated after 10 days of delivery of an order.
● Discounted/FINAL SALE items cannot be returned.
● If you entered the wrong shipping address at the time of placing the order.
● Returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged.
● The serial number has been defaced.
● The product is intentionally damaged/destroyed or if used/worn.
● Return or replacement request for any free or complimentary products.
● Any other reasons which are not covered under the cases in the previous section.
For example,"I placed an order for the wrong product", "Product is no longer required", “I don’t like the product”, etc.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your refund within 14 working days after a thorough inspection of your claims.
Please note: There might be some delays, but your product and your money are in safe hands.
RETURN PROCESS
T o return an item, please email customer service at support@tass.ae with your concern, order number, and the product unboxing video to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address in the following format:
TASS
Attn: Return to the origin
RMA#
01, block 09, urbana II
Dubai
United Arab Emirates
Please note:
● Return shipping charges will be reimbursed by us. A prepaid shipping label will be included in the package.
● Do not mail your package without getting a confirmation from us. Doing so will lead to the rejection of your return request and no refund/replacement will be offered on such returns.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURN CLAIMS AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT . WE MAY REJECT THE RETURN REQUEST IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT IS TO BE USED OR TAMPERED WITH. IF A RETURN REQUEST IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER.
RULES FOR ACCEPTING SHIPMENTS
Before accepting the shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REPEATED RETURN REQUESTS
● We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
● We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
● The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
REFUNDS
After receiving your return request and inspecting all the photos and video proof, we will process your refund. Please allow at least fourteen (14) business days to process your refund. Refunds will be credited to the original payment method that You used while making the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
Or, you can also have the refund in the form of store credits.
Please Note:
● Partial returns will have a partial refund.
● Store credits cannot be cashed later. And, can only be used to make purchases on our site.
Refunds: Duplicate payment
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 working days after intimation by the customer.
CANCELATIONS
At TASS, we strive to process and fulfill orders promptly to ensure a smooth and efficient customer experience. Once you have placed an order with us, our fulfillment process begins immediately to ensure the timely delivery of the products or services you have requested.
Due to the nature of our business operations, including inventory management, supplier arrangements, and logistical considerations, we are unable to accommodate order cancellations once they have been submitted. We kindly ask that you review your order carefully before completing the purchase.
While we make every effort to fulfill all orders successfully, there may be certain circumstances that could lead us to cancel an order. These circumstances may include, but are not limited to:
1.Unavailability of Product/Service: In the event that a product or service becomes unavailable or out of stock after you have placed your order, we may need to cancel your order. We will notify you promptly if such a situation arises and provide any applicable refund or alternative options.
2.Non-compliance with Terms of Service: If we determine that an order violates our Terms of Service or any applicable laws or regulations, we reserve the right to cancel the order.
3.Suspicion of Fraudulent Activity: If we have reason to believe that an order is associated with fraudulent activity or unauthorized use of payment information, we may cancel the order for the protection of our customers and our business.
In the event that we need to cancel your order, we will make reasonable efforts to notify you promptly using the contact information provided during the order placement process. Refunds will be credited to the original payment method that You used while making the purchase.
QUESTIONS
If you have any questions concerning our return and refund policy, please write to us at: support@tass.ae.