Shipping Policy
Last updated on June 30, 2023
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Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.
Definitions
For the purposes of this Policy:
● You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
● We (referred to as either, “The Company” "We", "Us" or "Our" in this Agreement) refers to TASS, located at 01, block 09, Urbana II, Dubai, United Arab Emirates.
● Service refers to the Website.
● Website refers to the site accessible from www.tass.ae
● Goods refer to the items offered for sale on the Service.
● Orders mean a request by You to purchase Goods from Us.
Delivery
When will I get my order?
● Order processing time at TASS is typically 1 working day. Public holidays are not included in the "working days" count.
● There are some exceptions where an order may ship out later than expected day. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.
● TASS provides each delivery with a tracking number, which will be sent to customers once it becomes available.
● If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
● Delivery delays can occasionally occur.
Do you offer FREE SHIPPING?
● TASS provides FREE SHIPPING on all orders over 500 AED.
● Shipping charges will be automatically added at the time of checkout.
Do you ship Internationally?
TASS offers international shipping. All shipments originate from the United Arab Emirates. When placing an order for international delivery, please consider the following details:
Customs Fees and Import Taxes:
Customers are responsible for paying any customs fees or import taxes imposed by the destination country. These fees or taxes are levied by the customs authorities of the respective country and are beyond TASS's control. The customs policies and import duties vary from country to country, so it is important for customers to familiarize themselves with the regulations of their specific destination.
Customs Clearance:
International shipments may go through customs clearance procedures, which can cause additional delays beyond the estimated delivery times mentioned in the shipping policy. TASS cannot predict or control the duration of customs clearance processes.
Country-Specific Customs Regulations:
Different countries have different regulations regarding the importation of certain products or materials. It is the customer's responsibility to ensure that the ordered items comply with the customs regulations of their country. TASS is not liable for any customs issues or consequences arising from non compliance with these regulations.
Communication and Tracking:
Each international delivery is sent with a tracking number. Once the tracking number is available, TASS will provide it to the customer for easy monitoring of the shipment's progress. It is advisable to keep track of the shipment and communicate with the local post office or carrier in the destination country for any specific updates or requirements.
Custom Fees by Country:
Customs fees and import taxes are typically determined by the customs authorities of the destination country. While it is challenging to provide an exhaustive list of countries with potential customs fees, it is generally expected that any international shipment may be subject to customs fees. Countries like the United States and Canada often impose customs fees on imported goods. Customers should consult with their local customs authorities or research online resources to understand the specific customs regulations and potential fees applicable in their country. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and/or return
shipping costs incurred by us. These fees are specific to the destination country. Therefore, we do not know what the amount will be. The shipping and handling fee applied by us at checkout does NOT cover any duties, taxes, or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you. For more details about import fees, check out the 'International Duties, T axes, and Other Fees' section below.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
I entered the wrong address at the time of checkout. Can I change it?
If the order is still in the processing phase then we can still change it. Please contact us at support@tass.ae at the earliest. However, if the order is already shipped then we can’t do anything in that case.
Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more:
[PUT THE LINK TO YOUR REFUND POLICY HERE].
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@tass.ae with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Please note:
● No replacement will be provided if you have entered the wrong delivery address while placing the order.
● We will only send a free replacement if we found out that the mistake was made on our end.
How do I track my order?
You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@tass.ae.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. T o help us resolve this for you quickly, please email us at support@tass.ae within ten (10) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! For additional information on refunds and returns please visit: [PUT THE LINK TO YOUR REFUND POLICY HERE].
International Duties, Taxes, and Other Fees
Shipping Cost: This is the cost charged by us at checkout to cover the cost of the shipping method you select for your order. Unless explicitly stated in writing by our representative, it does not cover any of the following:
- Duties and Taxes: These are applied by your country's customs department based on the value and characteristics of whatever is being imported. Every country has its own unique regulations and procedures.
- Brokerage Fees: These are charged by a company to facilitate transactions between buyers and sellers. The brokerage fee is charged for services such as negotiations, sales, purchases, delivery, or advice on the transaction. In the case of importing shipments, brokerage companies often serve as the means by which the shipment is cleared through a country's customs and border protection department. These services often can incur a fee. Depending on a country's customs clearance procedures, a brokerage company will take care of the paperwork and deal with the hassle of importing a package. In some countries, you can avoid these brokerage fees by clearing the package yourself at a customs facility. Check your country's customs laws and see if it's possible. You can also contact the shipping carrier and ask if you can clear the package yourself. Be sure to have your tracking number for them to reference.
- Ancillary Fees: That's basically a big word for extra fees applied by the shipping carrier. These fees can include things like storage fees, expedited clearance fees and fees for having to correct customs documentation. Your customs bill should have a breakdown of what the fees are if they are applied. Most shipments don't incur hefty ancillary fees, but you should check how certain shipping carriers deal with ancillary fees.
QUESTIONS
If you have any questions concerning our shipping policy, please contact us at:
Email: support@tass.ae.